General Clerk II

General Clerk II – Administrative Support

Millington, Tennessee | Full-Time Contract Position
Opportunity Contingent Upon Contract Award

Position Overview

Coastal Management Solutions is seeking a General Clerk II to support Navy Personnel Command operations. This position requires a higher level of administrative experience and independent judgment in performing records management, document processing, customer service, and office support functions. The successful candidate will assist with maintaining the accuracy and integrity of personnel records while supporting mission-critical Navy administrative operations.

Key Responsibilities

Data Entry & Records Processing

• Enter, update, verify, and maintain personnel and administrative data within government databases and systems.
  • Process customer service requests, personnel transactions, record requests, and administrative corrections.
  • Review documents for completeness, accuracy, and compliance with established procedures.
  • Create, maintain, and update electronic and physical personnel records.
  • Process incoming and outgoing correspondence, records requests, and administrative documentation.

Document Management & Quality Control

• Scan, index, digitize, and electronically archive personnel records and supporting documents.
  •Validate metadata and document information to ensure accuracy and proper classification.
  •Perform quality control reviews to identify and correct discrepancies, duplicate records, and processing errors.
  •Verify document integrity and ensure compliance with records management standards and retention policies.
  •Protect Personally Identifiable Information (PII) and sensitive information in accordance with applicable regulations.

Administrative & Customer Support

• Provide customer service support to military members, veterans, Navy organizations, and authorized third parties.
  • Maintain logs, reports, databases, and tracking systems.
  • Respond to inquiries and assist with records retrieval and distribution activities.
  • Support functional mailboxes, ticketing systems, and administrative workflows.
  • Prepare reports, status updates, meeting minutes, and other administrative documentation.

Operational Support

• Assist with inventory tracking, supply management, and records storage activities.
  • Follow and maintain Standard Operating Procedures (SOPs) and work instructions.
  • Support continuity of operations activities and other mission support requirements as assigned.
  • Collaborate with government personnel and team members to resolve operational issues and improve service delivery.

Minimum Qualifications

• High School Diploma or GED required.
  • Two (2) or more years of administrative, clerical, records management, customer service, office support, military, or related experience.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams).
  • Strong attention to detail and ability to maintain a high level of accuracy.
  • Excellent organizational, time management, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
• U.S. Citizenship required.
  • Must possess or be able to obtain and maintain a favorable government security clearance investigation.

Preferred Qualifications

• Experience supporting military, government, or personnel administration programs.
• Experience with records management systems, document imaging, scanning operations, or personnel databases.
• Familiarity with Salesforce, SharePoint, or customer relationship management (CRM) systems.
• Knowledge of Privacy Act requirements and records management procedures.

Benefits

Medical, Dental, and Vision Insurance • Paid Vacation and Sick Leave • Paid Federal Holidays • Professional Development and Training Opportunities

Why Join Coastal Management Solutions?

Join a mission-focused team supporting Navy personnel programs and federal government operations. This position offers the opportunity to apply your administrative expertise while contributing to programs that directly support Sailors, veterans, and their families.

Equal Employment Opportunity

Coastal Management Solutions is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. Employment decisions are made without regard to any status protected by applicable federal, state, or local law.

Qualified candidates are encouraged to apply.